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posted : 01 October 2009

Yesterday, the car that I booked for the weekend was cancelled by the sales manager.

I wanted to collect the car on Thursday night, and return it on Sunday night, so that I would be charge a total of 3 days. However, he said I can't return on Sunday night beause the showroom is not opened. And so I suggested to return the car to him, since he stays very near Sin Ming. He said cannot, because he doesn't have license to drive it back to the showroom. So I suggested that he asks his colleague to drive for him, since it's so near to the showroom. Then he said, only 1 colleague has license, and that person comes very late. So I suggested, then why not I return on Monday morning? He said that's fine, but at 11am. Then I told him that I don't start work at 11am. And by returning on Monday morning, he would charge me 3.5 days.

After serveral rounds of suggestion to a supposed 'sales manager', he finally asked me to look for alternative. I've got really lots of things to say regarding this incident.

Firstly, he rents car but doesn't know how to drive, and as a result of his ignorance or inadequacy in managing that small little steering wheel, resulted in me carrying the penalty of 0.5 day rental, plus me having to take half a day off to return the car. I quote "工欲善其事,必先利其具"。What would happen if an accountant doesn't know debit and credit, and the auditor who checks on the accountant thinks that debit means plus while credit means minus? So much for the 'sales manager'!

Next, he cancelled the deal on his own accord at a very last minute. Well, it seems like the car is gonna stay idle anyway. Instead of generating a few hundred dollars of income, he would rather forfeit it and let the car stay idle. A sales manager who doesn't know opportunity cost! I proposed that I would return on Monday morning and return the key to the security guard, he agreed, but had to charge me 3.5days, so that his boss wouldn't ask him why I was charged 3 days when I held it for 3.5 days. This brings the identity of a son versus a servant/slave. A son takes ownership, but a servant follows instruction narrowly and does not even think of the bigger picture.

I am greatly disturbed by the sales manager, who is afraid of charging me 3 days, and as a result, forgo the already agreed rental! Moreover, I am the one thinking of all the possible alternatives, while he's the one who kills and destroys every possible way! I mean, with sales manager like this, how can the company not face crisis? All in all, I am in every way disgusted.